At Lectyra, we understand that trust is the foundation of any meaningful financial relationship. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our financial goal-setting platform and related services.
We believe in transparency – you should know exactly what happens to your data. This policy covers all interactions with our platform, from browsing our website to participating in our learning programs and financial planning tools.
Quick Summary: We collect information you provide directly, usage data from your interactions with our platform, and some technical information to improve our services. We never sell your personal information to third parties, and you have full control over your data.
Information We Collect
Information You Provide Directly
When you create an account or use our services, you might share:
- Personal details like your name, email address, and phone number
- Financial information including income ranges, savings goals, and spending categories
- Profile information such as age, location, and financial experience level
- Communication preferences and feedback you provide
- Payment information when you purchase premium features or services
Automatically Collected Information
Our platform automatically gathers certain technical information to function properly:
- Device information including browser type, operating system, and screen resolution
- Usage patterns such as pages visited, features used, and time spent on the platform
- IP addresses and general location information (city/region level)
- Cookies and similar tracking technologies for functionality and analytics
Information from Third Parties
Sometimes we receive information from external sources:
- Social media platforms if you choose to connect your accounts
- Financial institutions when you link accounts for goal tracking (with your explicit consent)
- Marketing partners who help us reach people interested in financial education
- Public databases for identity verification and fraud prevention
How We Use Your Information
We use your information to provide and improve our financial goal-setting services. Here's exactly how:
Core Service Delivery
- Creating and managing your account and user profile
- Providing personalized financial goal recommendations and tracking
- Delivering educational content tailored to your financial situation
- Processing payments for premium features and services
- Sending important account notifications and service updates
Communication and Support
- Responding to your questions and providing customer support
- Sending educational newsletters and financial tips (with your consent)
- Notifying you about new features that might interest you
- Conducting surveys to improve our services
Platform Improvement and Analytics
- Analyzing usage patterns to enhance user experience
- Developing new features based on user behavior insights
- Ensuring platform security and preventing fraud
- Conducting research to improve financial education methods
How We Share Your Information
We're very selective about sharing your information. We never sell your personal data to advertisers or data brokers. Here are the limited circumstances when we might share information:
Service Providers
We work with trusted companies that help us operate our platform:
- Cloud hosting providers for secure data storage
- Payment processors for handling transactions
- Email service providers for communications
- Analytics providers to understand how our platform is used
All service providers are bound by strict confidentiality agreements and can only use your information to provide services to us.
Legal Requirements
In rare cases, we may share information when required by law:
- Responding to valid legal requests from authorities
- Protecting our legal rights and those of our users
- Preventing fraud or illegal activities
- Complying with financial regulations and reporting requirements
Business Transfers
If Lectyra were to be acquired or merged with another company, your information would be transferred as part of that transaction. We would notify you beforehand and ensure the new entity follows the same privacy standards.
How We Protect Your Information
Security isn't just important to us – it's essential. We employ multiple layers of protection to keep your information safe:
Technical Safeguards
- End-to-end encryption for all data transmission
- Secure database storage with encryption at rest
- Regular security audits and penetration testing
- Multi-factor authentication for account access
- Automated monitoring for suspicious activities
Operational Security
- Limited employee access to personal information on a need-to-know basis
- Regular security training for all team members
- Secure development practices and code reviews
- Incident response procedures for potential breaches
While we implement strong security measures, no system is completely invulnerable. We encourage you to use strong passwords and enable two-factor authentication on your account.
Your Rights and Choices
You have significant control over your personal information. Here's what you can do:
Access and Portability
- Request a copy of all personal information we have about you
- Download your data in a portable format
- Review how your information is being used
Correction and Updates
- Update your profile information at any time
- Correct inaccurate information in your account
- Modify your communication preferences
Deletion and Restriction
- Delete your account and associated data
- Request removal of specific information
- Limit how we process your information
- Opt out of marketing communications
To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond within 30 days and verify your identity before processing your request.
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal obligations:
- Account information: Retained while your account is active, plus 7 years after closure for regulatory compliance
- Financial data: Kept for the duration of your goal-tracking activities, then anonymized for research
- Communication records: Stored for 3 years to maintain service quality
- Marketing preferences: Maintained until you opt out or request deletion
- Anonymous analytics data: May be retained indefinitely for service improvement
When we delete your information, we ensure it's completely removed from our active systems. Some information may remain in encrypted backups for a limited time for technical reasons.
International Data Transfers
While Lectyra is based in Israel, we may transfer your information to other countries for processing or storage. When we do this:
- We ensure adequate protection through contractual safeguards
- We work only with countries recognized as having adequate privacy laws
- We implement additional security measures for sensitive financial data
- We provide notice if your data will be processed in countries with different privacy standards
Most of our data processing occurs within Israel and the European Union, which have strong privacy protections similar to Israeli standards.
Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes:
- We'll notify you by email at least 30 days before changes take effect
- We'll display a prominent notice on our platform
- We'll provide a summary of key changes
- We'll give you the option to review and accept the updated policy
Minor updates (like clarifications or contact information changes) may be made without advance notice, but we'll always update the "Last Updated" date at the top of this policy.
Questions About Privacy?
We're here to help with any privacy-related questions or concerns. Our privacy team is committed to addressing your inquiries promptly and thoroughly.
Email: info@venturehavenco.com
Phone: +972723340445
Address: משכית 22, פינת יוחנן הסנדלר, ת.ד.
12760, Herzliya, Israel
For privacy-specific inquiries, please include "Privacy Policy" in your subject line to ensure faster routing to the appropriate team member.